Frequently Asked Questions

Are all your items authentic ?

YES! We take pride in offering a collection of genuine pre-loved bags and accessories, meticulously chosen and rigorously verified by our dedicated authentication team and ENTRUPY's artificial intelligence.

Do you accept returns?

ALL sales are final.

Purchases made online can be returned if the item is not as described or defective.

Rest assured with our money-back guarantee: every bag we sell is guaranteed to be entirely authentic. In the unlikely event that you can provide evidence showing the purchased bag is not authentic, we will gladly refund your money.

Do you ship worldwide?

For now, we only ship to the U.S territory.

How do you ship your items?

All our items are shipped through UPS and signature required.