Frequently Asked Questions

Are all your items authentic ?

YES! We take pride in offering a collection of genuine pre-loved bags and accessories, meticulously chosen and rigorously verified by our dedicated authentication team and ENTRUPY's artificial intelligence.

Do you accept returns?

ALL sales are final.

Purchases made online can be returned if the item is not as described or defective.

Rest assured with our money-back guarantee: every bag we sell is guaranteed to be entirely authentic. In the unlikely event that you can provide evidence showing the purchased bag is not authentic, we will gladly refund your money.

Do you ship worldwide?

Yes, we ship internationally! Currently, we offer shipping to Canada and select European countries, including Spain, Italy, Germany, France, and Portugal.

We have a flat fee of $20 for all domestic shipments. International shipping rates are calculated during checkout based on the destination, and any applicable custom fees will also be displayed at checkout to avoid surprises.

Delivery times typically range from 7 to 14 business days.

We’re working to expand our shipping options to even more countries, so stay tuned!

For more details or inquiries, feel free to contact us at contact@thevintagecaffe.com.

How do you ship your items?

We partner with trusted carriers to ensure your order arrives securely and on time. For U.S. shipments, we primarily use UPS, although the carrier may vary depending on availability in your area. Please note that all U.S. shipments require a signature upon delivery to guarantee safe receipt.

For shipments to Canada, we rely on DHL, while international orders to Europe are handled by FedEx.

Our goal is to provide reliable and efficient shipping services tailored to your location.