Frequently Asked Questions
YES! We take pride in offering a collection of genuine pre-loved bags and accessories, meticulously chosen and rigorously verified by our dedicated authentication team and ENTRUPY's or Real Authentication's artificial intelligence.
ALL sales are final.
Purchases made online can be returned if the item is not as described or defective.
Rest assured with our money-back guarantee: every bag we sell is guaranteed to be entirely authentic. In the unlikely event that you can provide evidence showing the purchased bag is not authentic, we will gladly refund your money.
Yes, we ship internationally!
At The Vintage Caffé, we’re committed to delivering your pieces safely, wherever you are. Below you’ll find all the details about how we ship within the U.S., Europe, and Latin America.
U.S. Shipments
We provide domestic shipping to all locations within the United States through our trusted partners, USPS and UPS.
- Standard Shipping Fee: $20 on all website orders.
- TikTok Orders: Enjoy free shipping when you shop via TikTok.
- Orders are processed and shipped within 3 business days.
Canada Shipments
We ship to Canada with care to ensure your order arrives securely and on time.
- Shipping rates are calculated at checkout based on your location.
- Orders are processed and shipped within 3 business days.
Europe Shipments (Spain, Italy, Germany, France, and Portugal)
We’re excited to bring The Vintage Caffè to select European countries!
- Orders ship via UPS for reliability and tracking.
- Shipping and any applicable customs fees are calculated at checkout.
- Estimated delivery: 7–14 business days (may vary slightly by country).
- Orders are processed and shipped within 3 business days.
Latin America Shipments (Chile, Colombia, Costa Rica, Ecuador, Guatemala, México, Panamá, Perú y República Dominicana.)
We’re now shipping to Latin America!
Your order will be delivered to your home or a nearby office of our international shipping partner.
Here’s how it works:
- Place your order as usual — add items to your cart and checkout with your real address and personal information.
- After checkout, we’ll contact you via email or WhatsApp to confirm your details.
You’ll complete a short form with:
- Full name (as it appears on your ID)
- Identification number (cédula, ID, DNI, etc.)
- Phone number
- Full address with ZIP Code
- Once we receive your information, we’ll prepare your order and ship it through an international carrier like Liberty Express.
You’ll receive:
- Tracking number
- Shipping company details
- Estimated delivery: 7–15 business days from dispatch.
- Flat shipping fee: $99 USD.
If you have any questions about your international order, feel free to email us at contact@thevintagecaffe.com — we’re happy to help!
We partner with trusted carriers to ensure your order arrives securely and on time. For U.S. shipments, we primarily use UPS, although the carrier may vary depending on availability in your area. Please note that all U.S. shipments require a signature upon delivery to guarantee safe receipt.
For shipments to Canada, we rely on DHL, while international orders to Europe are handled by FedEx.
Our goal is to provide reliable and efficient shipping services tailored to your location.
Because we sell through different platforms (like TikTok Shop and our website), it’s possible that multiple orders come in at once for the same piece. In these cases, the first order we receive will be the one processed. Any other orders for that item will be automatically canceled and fully refunded. You’ll receive a notification right away if this happens.